Our technologies
The technologies we work in for MSPs
We do not ask you to change tools. TechPIO engineers work inside the RMM, backup, PSA, documentation and Microsoft cloud platforms you already run. These are the ones we know best, and what we do in each of them.
Category
RMM & endpoint management
The remote monitoring and management platforms we set up, tune, script and run every day.
ConnectWise
Automate, PSA and the Asio platform: setup, clean-up, scripting and day-to-day administration.
NinjaOne
Policy design, alert tuning, scripting and patching inside your NinjaOne tenant.
N-able
N-central and N-sight administration, plus Cove Data Protection monitoring and remediation.
Datto
Datto RMM administration and Datto BCDR backup monitoring, remediation and restore testing.
SyncroMSP
Combined RMM and PSA setup, policy and alert tuning, scripting and ticket workflow.
Addigy
Apple device management: MDM policies, software deployment, monitoring and Mac support.
Category
Cloud & identity
Microsoft cloud platforms we administer, secure and migrate for your clients.
Microsoft Intune
Device enrolment, compliance and configuration policies, app deployment and Autopilot.
Microsoft 365
Tenant administration, licensing, security configuration, migrations and Exchange Online support.
Microsoft Azure
Migration planning, managed Azure services, architecture and cost advisory for your cloud practice.
Category
Backup & disaster recovery
Backup platforms we monitor daily, remediate and restore-test on behalf of MSPs.
MSP360
Backup plan design, daily job monitoring, failed-job remediation and restore testing.
Barracuda
Barracuda Backup appliance and cloud monitoring, failed-job remediation and restore verification.
Acronis
Acronis Cyber Protect Cloud plan design, monitoring, remediation and recovery testing.
Veeam
Veeam Backup & Replication job monitoring, repository and retention checks, restore testing.
Axcient
x360Recover BCDR and x360Cloud monitoring, failed-job remediation and recovery verification.
Category
PSA & documentation
The ticketing and documentation systems our engineers work inside, following your processes.
Autotask
Ticket workflow, queue hygiene, RMM integration and engineers working inside your Autotask boards.
IT Glue
Documentation standards, flexible assets, RMM/PSA sync and engineers who keep it current.
Hudu
Documentation structure, asset layouts, integrations and engineers who work from Hudu.
Category
Database
The database layer behind on-premise RMM servers, kept healthy and backed up.
Something else?
Using a platform that is not listed?
We work the way you already run your business. Tell us your stack and we will tell you honestly what we can take on.
Frequently asked questions
Questions MSPs ask about our tooling
How TechPIO fits into the platforms you already run.
Still have a question?
Talk to an engineer who knows MSP operations, not a sales script. We reply within one business day.
Does TechPIO provide white-label services for MSPs?
Yes. Our engineers work behind your brand, inside your tools and processes, so your clients see your company and your service standards.
Can we start with just one TechPIO service?
Yes. Many MSPs begin with a single engagement such as an RMM audit, backup monitoring or after-hours NOC coverage, and add services as their needs change.
How does TechPIO work with our existing tools and processes?
We work inside your RMM, PSA and documentation platforms and follow your SOPs and escalation paths. You keep your licences and configuration; we bring engineers who know the platforms in depth.
Does TechPIO provide 24/7 NOC services?
Yes. Our managed NOC provides round-the-clock monitoring, alert management, incident triage and escalation for MSP client environments.