Technology · Backup & disaster recovery
MSP360 backup management for MSPs
MSP360 Managed Backup lets MSPs back up to the cloud storage they choose. TechPIO designs the backup plans, monitors every job daily, fixes failures, verifies retention and runs restore tests, with reporting your clients can read.
About the platform
What is MSP360 and how we use it
MSP360 (formerly CloudBerry Lab) provides Managed Backup for MSPs with a bring-your-own-storage model supporting Amazon S3, Microsoft Azure, Wasabi, Backblaze B2 and other providers, plus RMM, remote desktop and Microsoft 365 backup.
TechPIO runs MSP360 backups on behalf of MSPs. We set up the management console structure and backup plans, then take over the daily work: checking every job, remediating failures on the endpoint, checking retention and storage consumption, running scheduled restore tests and producing white-label reports.
At a glance
- Category: Backup & disaster recovery
- Delivered through: Backup Management
- Coverage: business hours, or 24/7 through our managed NOC
- White-label: your brand, your clients, our engineers
- Official website: msp360.com
What we do
How we support MSP360 for MSPs
Hand over one task or the whole platform. Every change is made inside your instance, with your permissions, and documented in your systems.
Backup plan design
File, image and Microsoft 365 backup plans with retention, scheduling and storage targets that match each client's needs and budget.
Daily job monitoring
Every job checked every day; warnings and failures investigated the same day.
Failed-job remediation
Agent, VSS, credential and storage issues fixed on the device, with recurring causes documented and eliminated.
Restore tests and reporting
Scheduled restore verification and monthly white-label reports that show backups actually work.
Related services
Services that include MSP360 work
The TechPIO services where our MSP360 engineers do their day-to-day work.
Also in our stack
Related technologies
Platforms that usually sit alongside MSP360 in an MSP stack.
Frequently asked questions
MSP360 questions MSPs ask us
How TechPIO works in MSP360, what we need from you and what to expect.
Still have a question?
Talk to an engineer who knows MSP operations, not a sales script. We reply within one business day.
Which storage providers do you work with in MSP360?
Any provider MSP360 supports. We work with the storage accounts you already own and advise on retention and cost.
How quickly are failed MSP360 jobs addressed?
Failures are picked up in the daily check and worked the same business day; with 24/7 NOC coverage they are worked as they occur.
Do you run restore tests?
Yes. Restore verification is scheduled per client and the results are included in your reports.