Technology · RMM & endpoint management
Datto RMM and Datto backup support for MSPs
Datto RMM manages the endpoints and Datto BCDR appliances protect the servers. TechPIO engineers administer Datto RMM (policies, monitors, components, patching) and run daily monitoring, remediation and restore testing for Datto backups.
About the platform
What is Datto and how we use it
Datto, a Kaseya company, provides MSP-focused products including Datto RMM (cloud remote monitoring and management), Datto BCDR appliances such as SIRIS and ALTO for business continuity and disaster recovery, Datto SaaS Protection for Microsoft 365 and Google Workspace, and Autotask PSA.
TechPIO works in both sides of the Datto stack. Our RMM engineers set up and maintain Datto RMM sites, policies, monitors and components, and build automation with ComStore components and custom scripts. Our backup team monitors Datto BCDR and SaaS Protection jobs daily, fixes failures, verifies screenshots and retention, and runs restore tests.
At a glance
- Category: RMM & endpoint management
- Delivered through: Datto RMM Consulting
- Coverage: business hours, or 24/7 through our managed NOC
- White-label: your brand, your clients, our engineers
- Official website: datto.com
What we do
How we support Datto for MSPs
Hand over one task or the whole platform. Every change is made inside your instance, with your permissions, and documented in your systems.
Datto RMM administration
Sites, device filters, policies, monitors and patch management configured and maintained for consistent coverage across clients.
Monitor and alert clean-up
Monitoring policies and response rules reviewed and consolidated so the alerts that matter stand out.
Components and automation
ComStore and custom components, scripts, scheduled jobs and onboarding automation written and documented for your team.
Datto BCDR and SaaS Protection monitoring
Daily backup checks, failed-job remediation, screenshot verification, retention and off-site sync checks, restore tests and reporting.
Related services
Services that include Datto work
The TechPIO services where our Datto engineers do their day-to-day work.
Also in our stack
Related technologies
Platforms that usually sit alongside Datto in an MSP stack.
Frequently asked questions
Datto questions MSPs ask us
How TechPIO works in Datto, what we need from you and what to expect.
Still have a question?
Talk to an engineer who knows MSP operations, not a sales script. We reply within one business day.
Do you manage Datto RMM and Datto backups as separate services?
They can be bought separately or together. RMM administration sits in our RMM consulting service and Datto BCDR monitoring in our backup management service.
How do you handle a failed Datto backup?
The failure is picked up in our daily checks (or by our NOC if you have 24/7 coverage), investigated on the device or appliance, fixed where we have access, and escalated with findings when we do not.
Can you build Datto RMM components for us?
Yes. We write, test and document custom components and automation, and store them in your Datto RMM account so your team owns them.