Technology · RMM & endpoint management
Addigy Apple device management for MSPs
Addigy is a cloud platform for managing Macs, iPhones and iPads. TechPIO sets up Addigy for MSPs, builds the policies and software deployments, and supports Apple devices inside your service desk so your Windows-focused team is not stretched.
About the platform
What is Addigy and how we use it
Addigy is an Apple device management platform for MSPs and IT teams. It combines mobile device management (MDM), real-time monitoring, software and update deployment, remote control and compliance reporting for macOS, iOS, iPadOS and tvOS devices.
TechPIO delivers Apple device management with Addigy as a service for MSPs: tenant and policy setup, Apple Business Manager and automated device enrolment, software and patch deployment, security baselines, and L1 to L3 support for Mac and iOS users.
At a glance
- Category: RMM & endpoint management
- Delivered through: Apple Device Management (Addigy)
- Coverage: business hours, or 24/7 through our managed NOC
- White-label: your brand, your clients, our engineers
- Official website: addigy.com
What we do
How we support Addigy for MSPs
Hand over one task or the whole platform. Every change is made inside your instance, with your permissions, and documented in your systems.
Tenant and policy setup
Policy hierarchy, MDM profiles, Apple Business Manager and automated enrolment configured for zero-touch onboarding.
Software and update deployment
Managed software, macOS updates and self-service catalogues deployed and kept current across your clients.
Security and compliance
FileVault, firewall, Gatekeeper and other baseline settings enforced and reported for every managed Mac.
Mac and iOS support
Apple-literate engineers handling user issues, device migrations and escalations inside your help desk.
Related services
Services that include Addigy work
The TechPIO services where our Addigy engineers do their day-to-day work.
Also in our stack
Related technologies
Platforms that usually sit alongside Addigy in an MSP stack.
Frequently asked questions
Addigy questions MSPs ask us
How TechPIO works in Addigy, what we need from you and what to expect.
Still have a question?
Talk to an engineer who knows MSP operations, not a sales script. We reply within one business day.
We are a Windows-focused MSP. Can you handle our Mac clients?
Yes. That is the most common reason MSPs come to us for Addigy: we provide the Apple expertise so your team does not have to build it in-house.
Can you set up zero-touch enrolment?
Yes. We configure Apple Business Manager, automated device enrolment and Addigy policies so new Macs are set up without a technician touching them.
Do you provide end-user Mac support?
Yes. Our engineers work inside your help desk and PSA, supporting Mac and iOS users under your brand.