Technology · PSA & documentation
Autotask PSA support for MSPs
Autotask PSA is the system of record for many MSPs: tickets, contracts, time and billing. TechPIO engineers work inside your Autotask queues following your SOPs, and we help tidy workflows, queues and RMM integrations so the data your business runs on stays clean.
About the platform
What is Autotask and how we use it
Autotask PSA, from Datto (a Kaseya company), is a professional services automation platform for MSPs covering service desk and ticketing, projects, contracts, time tracking, billing, CRM and reporting, with integrations to Datto RMM and other tools.
TechPIO works in Autotask in two ways. Our NOC and staffing engineers handle tickets inside your Autotask queues, with notes, time entries and escalations done your way. Our consultants also help with workflow rules, queue and SLA design, RMM-to-PSA alert mapping and documentation standards.
At a glance
- Category: PSA & documentation
- Delivered through: Managed NOC Services
- Coverage: business hours, or 24/7 through our managed NOC
- White-label: your brand, your clients, our engineers
- Official website: datto.com
What we do
How we support Autotask for MSPs
Hand over one task or the whole platform. Every change is made inside your instance, with your permissions, and documented in your systems.
Engineers in your queues
L1 to L3 engineers and NOC technicians working tickets in Autotask under your brand and SLAs.
Workflow and queue design
Workflow rules, queues, priorities and SLA settings reviewed so tickets route to the right people with the right urgency.
RMM integration and alert mapping
Datto RMM and other RMM alerts mapped into Autotask tickets with de-duplication and auto-close rules.
Time, notes and reporting hygiene
Consistent ticket notes, time entries and categorisation so your reports and invoices are accurate.
Related services
Services that include Autotask work
The TechPIO services where our Autotask engineers do their day-to-day work.
Also in our stack
Related technologies
Platforms that usually sit alongside Autotask in an MSP stack.
Frequently asked questions
Autotask questions MSPs ask us
How TechPIO works in Autotask, what we need from you and what to expect.
Still have a question?
Talk to an engineer who knows MSP operations, not a sales script. We reply within one business day.
Will your engineers log time and notes in our Autotask?
Yes. Everything our engineers do is recorded in your PSA following your note and time-entry standards.
Can you reduce the RMM alert noise landing in Autotask?
Yes. We tune alerts at the RMM and set up mapping, de-duplication and auto-close rules so only actionable tickets are created.
Do you help design queues and workflow rules?
Yes. Queue, priority, SLA and workflow-rule reviews are part of our PSA consulting work.