Technology · PSA & documentation
IT Glue documentation support for MSPs
Documentation only helps if it is complete and current. TechPIO engineers work from and update IT Glue on every ticket, and we help MSPs set documentation standards, flexible asset templates and integrations so IT Glue becomes the source of truth.
About the platform
What is IT Glue and how we use it
IT Glue, a Kaseya company, is an IT documentation platform for MSPs: organisations, configurations, passwords with vaulting, flexible assets, runbooks and checklists, with integrations to RMM and PSA tools that keep asset data in sync.
TechPIO uses IT Glue the way your team does. Our engineers reference and update documentation as part of every ticket and project, and our consultants help you define documentation standards, build flexible asset templates, connect RMM and PSA syncs and audit completeness across clients.
At a glance
- Category: PSA & documentation
- Delivered through: MSP Technical Staffing
- Coverage: business hours, or 24/7 through our managed NOC
- White-label: your brand, your clients, our engineers
- Official website: itglue.com
What we do
How we support IT Glue for MSPs
Hand over one task or the whole platform. Every change is made inside your instance, with your permissions, and documented in your systems.
Documentation standards
A documentation framework per client: what must be recorded, where, and in what format, so every engineer finds the same answer.
Flexible assets and templates
Templates for networks, applications, backup, email and vendors built so documentation is structured and searchable.
RMM and PSA integration
Configuration syncs from your RMM and PSA set up and checked so asset data stays accurate.
Documentation upkeep
Engineers who update IT Glue on every ticket and periodic completeness audits with a punch list.
Related services
Services that include IT Glue work
The TechPIO services where our IT Glue engineers do their day-to-day work.
Also in our stack
Related technologies
Platforms that usually sit alongside IT Glue in an MSP stack.
Frequently asked questions
IT Glue questions MSPs ask us
How TechPIO works in IT Glue, what we need from you and what to expect.
Still have a question?
Talk to an engineer who knows MSP operations, not a sales script. We reply within one business day.
Do your engineers update IT Glue as they work?
Yes. Reading and updating documentation is part of our ticket process, following your standards.
Can you audit our IT Glue for gaps?
Yes. We review organisations against your documentation standard and deliver a prioritised list of gaps to close.
Do you work with Hudu as well?
Yes. We work in IT Glue and Hudu and can help with migrations between them.